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Versa Lite quit working after a factory reset

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‎06-02-2020 13:37 - last edited on ‎06-21-2020 16:47 by Fitbit Moderator

‎06-02-2020 13:37 - last edited on ‎06-21-2020 16:47 by Fitbit Moderator

So I have been trying for days to get my versa lite to work, it starting losing time and then I would reset it and it would be right again.  Then it would not take the update, but then it just wouldn't do anything, like syncing or updating.  So I did the factory reset and now it still will not pair. I have only had it since December.  Help!

 

 

Moderator Edit: Clarified subject

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‎06-21-2020 16:50 - edited ‎09-30-2023 05:35

‎06-21-2020 16:50 - edited ‎09-30-2023 05:35

Hi there @Tiggret, welcome to the Community Forums. Thanks for the details provided about your Versa Lite's behavior and for taking the time to try fixing it prior to contacting us. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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