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Versa Lite "Data not cleared" error

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‎02-23-2020 09:41 - last edited on ‎02-24-2020 12:11 by

‎02-23-2020 09:41 - last edited on ‎02-24-2020 12:11 by

  • Hi everyone, this is my first time requesting help.  I've had my versa lite for a couple months.  It works great except for when I go out if town to my parents home. They have no wifi so I use mobile data.  Both times when I get back home, my watch has not collected my steps.  I was able through a message I saw on this site to fix the sync problem last time.  But this time I have a new error message on my watch. A big pink X and says below, data not cleared Sync and try again. I've tried turning the Bluetooth on my phone on and off, uninstalling and reinstalling the app on my phone, holding the button down on my watch until I get the Fitbit logo, but nothing works.  I've even tried one suggestion on here to install the app on my computer and connect my phone to the computer to do a USB recovery through the USB, however the dashboard tab on the computer app is grayed out.  Any help would be appreciated.  I've been working on this for 2 hours.  Thanks in advance. Jonny.

 

Moderator edit: subject for clarity

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‎02-24-2020 12:10

‎02-24-2020 12:10

Welcome to the Fitbit Community, @JonnyJ1204. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa Lite. Thank you for your troubleshooting efforts, I am glad to hear you were able to resolve the syncing issue. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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