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Versa Lite reboots by itself and screen won't swipe

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‎04-06-2020 08:31 - last edited on ‎05-11-2020 07:22 by Fitbit Moderator

‎04-06-2020 08:31 - last edited on ‎05-11-2020 07:22 by Fitbit Moderator

I got a versa Lite for Christmas and about 3 weeks ago, it started rebooting on it's own and my swipe feature is hit or miss...more miss when I'm trying to log a workout.   Help desk only had me reboot and of course the swipe worked at that moment.  Anyone have this problem and will they replace it?

 

 

Moderator edit: updated subject for clarity

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‎05-11-2020 07:22

‎05-11-2020 07:22

Hi @Kellie75, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

Regarding the reboots and screen swiping issues that your Versa Lite experienced, I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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