I received a Versa Lite for Christmas and love it, except it seems incapable of accurately recording the distance of my runs, which is the main reason I wanted one.
I am aware that the Versa Lite doesn't have it's own GPS, however has the ability to connect to a phone and harness its GPS. I have set up my Versa Lite to do just this (by turning the "Connected GPS" option to on).
For example, earlier today, I ran a route which I know to be 4.3km, however my Fitbit gave me the following recording:
The Strava app on my phone (therefore using the same GPS connection as the Fitbit) gave me the following, correct result:
This same issue has occurred every time I have been for a run with the Versa Lite. It's particularly annoying as I would like to be able to pace myself on my runs, but the pace that shows up on my Versa Lite is completely inaccurate due to the distance being incorrect.
I have raised this with Fitbit's support team both on live chat and Twitter, and they all give me the generic "GPS data can be inaccurate if you lose signal etc etc" despite the fact I've explained to them that the Versa Lite is connected to my phone's GPS which isn't losing signal, which I know because the data from other apps, eg Strava, is perfect. Also the route shown on the map is spot on, It's almost as if my Fitbit thinks a kilometre is actually about 1,200-1,300 metres.
I also have read some people referring to stride length, but surely when measuring the run using GPS, stride length is irrelevant (and just used as a back up in case you lose GPS signal)?
Any help (except for generic copy and pasted responses from the Fitbit team that don't actually help) would be much appreciated.
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