Versa Lite red X on display

[tattoo135]

my versa lite had an update and no longer works i have tried a factory reset uninstalling from my phone just keep gettin a red X it has been plugged into my laptop now for about 23 hours this is my 2nd one in less than 3 months

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @tattoo135, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. Let me share with you that the reason why your Versa Lite is showing the red X on its display is because the firmware update process wasn't completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

Please keep me posted.

[tattoo135]

What a piece of scrap 27 hours this has been updating I have scowered the
internet for answers to this problem and only one thing is obvious the
last update created the problem loads of people have the same problem so
fix it

[RicardoFitbit]

Your reply is appreciated @tattoo135.

Thanks for taking the time to share your thoughts and personal experience with me, please take in consideration the troubleshooting steps that were shared on my previous post and let me know if you need anything else from my end.

I'll be around.