Versa Lite resets itself and screen won't swipe

[djanec]

I got the fitbit versa lite for Christmas and everything has been great. About a week or two ago the screen was less responsive to me swiping.  Now the screen will no longer swipe.  My fitbit also randomly resest itself throughout the day. I feel it vibrate several times a day trying to reset itself. 

I had a custom screen/wallpaper and switched it to a fitbit wallpaper seeing if that was the issue.  I also had a tempered glass screen protector on it and took that off seeing if that made a difference.  Neither of those fixed it.  I've tried resetting it myself but the issues continue.  

I just updated it today through the app on my cell (iPhone 😎 but the problems are still there. I've also tried plugging it into my computer, and most recently I did a factory reset.  Unfortunately the reset failed, and since the screen won't work I can't hit "Okay" to try the reset again. I'm not sure where to go forward from here.  It worked perfectly when I first got it, I'm not sure where it went wrong.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @djanec.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa Lite resetting itself and not responding to swipes. Thank you for your efforts to resolve this and providing the steps you tried. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions.