Versa Lite restarts by itself and screen won't swipe

[Kellie75]

My Versa Lite is 3 months old and for the last month it constantly restarts on it's own and it allows me to swipe to the menu maybe once a day.  I can't start workouts, change settings, anything.  they had me restart it on the button on side, great worked for a second and then quit again.  Was there an update that messed it up or do I need one?   Is there a dang phone number instead of chat to get someone to figure this out?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Kellie75, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

I'm sorry to hear about the restarts and swiping issues that your Versa Lite experienced and I appreciate the time spent trying to get these issues resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe.