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Versa Lite restarts when swiping up to see Today app

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‎11-14-2020 14:48 - last edited on ‎11-15-2020 17:06 by Fitbit Moderator

‎11-14-2020 14:48 - last edited on ‎11-15-2020 17:06 by Fitbit Moderator

Hello hope someone can help.

 

My fitbit versa lite is only 2 months old.

 

It ran out of battery this evening and now its charged again it keeps crashing and restarting whenever I swipe up to look at my stats. Everything else works OK on it- it only restarts when I swipe up. This is very frustrating. 

 

Can anyone help?

 

Thanks

 

Moderator Edit: Clarified subject

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‎11-15-2020 17:05

‎11-15-2020 17:05

Hi @HollyT88, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post, certainly, your Versa Lite isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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