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Versa Lite's display is blank

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‎05-10-2020 12:01 - last edited on ‎08-08-2020 05:31 by Fitbit Moderator

‎05-10-2020 12:01 - last edited on ‎08-08-2020 05:31 by Fitbit Moderator

Screen keeps going blank and the only way to get it back is to unpair, uninstall app, reinstall then pair up again... Can do this up to 8 times a day now. Hit and miss as to whether it will sync which is totally random... Now fed up.

 

 

Moderator edit: updated subject for clarity

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‎08-08-2020 05:30

‎08-08-2020 05:30

Hi @Insanebuthappy, it's great to see you in our Fitbit Community! I'm sorry to hear about the display issue that your Versa Lite has experienced.

 

I was able to get in touch with our Support team and was told that they assisted you via social media and email. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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