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Versa Lite's screen is popping off

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‎04-03-2021 01:04 - last edited on ‎04-07-2021 06:01 by Fitbit Moderator

‎04-03-2021 01:04 - last edited on ‎04-07-2021 06:01 by Fitbit Moderator

Hi! I got my versa Iite as a gift in June 2020. I had many problems with it disconnecting from my phone. But today, my screen completely popped off, I wasn't doing anything for it to do this. It's currently still connected, still updates on my phone, but the screen is black. I'm so upset, even with the connection problems I still love having it. What can I do😭😭

 

 

Moderator edit: updated subject for clarity

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‎04-03-2021 01:07

‎04-03-2021 01:07

Hopefully, you're still covered by Fitbit's warranty and are eligible for a replacement. If you contact customer support via contact.fitbit.com they'll be able to check your warranty status and advise on your replacement options.

 

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‎04-03-2021 01:21

In response to SteveH

‎04-03-2021 01:21

Even if I got it was a gift? I let the person know that it broke. And she
didn't say anything about a warranty
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