Versa Lite's time is incorrect by 10 minutes slow

[Jennajohns2271]

My versa lite is 10 minutes slow. I have tried restarting it, syncing it, editing time zone. Nothing sets it right. It’s connected to my phone as well and that isn’t doing anything either.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Jennajohns2271, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa Lite since it's 10 minutes behind the actual time. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data.

Finally, sync your watch and see if the time gets corrected.

Keep me posted on the outcome.

[Judyct]

I have a Versa that is losing time also - I did factory reset and it is worse . Now it is losing not time and will

not stay in sync.

[JuanJoFitbit]

Hi @Judyct, thank you for joining us in this thread and our Fitbit Community. Regarding the syncing and time issues that your Versa Lite experienced, I appreciate the time spent trying the factory reset.

I was able to get in touch with our Support team and wast told that they assisted you via phone. In case the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

I'll be around if any question arises.