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Versa Lite says Data not cleared Sync and try again

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‎06-29-2020 19:37 - last edited on ‎07-05-2020 04:42 by Fitbit Moderator

‎06-29-2020 19:37 - last edited on ‎07-05-2020 04:42 by Fitbit Moderator

I have a galaxy s10 and my versa lite just has the same message data not cleared sync & try again. I've tried everything on this page and still no luck i tried standing next to my wifi I've even tried other people's phones and still nothing. When restarted it shows the fitbit logo and then shows the same message with a red x. Is there a way to erase the memory on the fitbit.

 

Moderator Edit: Clarified subject

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‎07-05-2020 04:47 - edited ‎10-12-2023 03:01

‎07-05-2020 04:47 - edited ‎10-12-2023 03:01

Hi there @SunsetRunner, welcome to the Community Forums. Thanks for the details provided in your post about the message on your Versa Lite. I appreciate you've taken the time to follow the tips and recommendations provided in the forums. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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