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Versa Lite says Data not cleared Sync and try again

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‎07-04-2020 11:10 - last edited on ‎07-05-2020 04:48 by Fitbit Moderator

‎07-04-2020 11:10 - last edited on ‎07-05-2020 04:48 by Fitbit Moderator

Hi,

 

 

I have had a Fitbit versa lite for a while now but I haven’t been able to get round to sorting this problem out.

On the screen of my Fitbit, it says “ data not cleared, Sync and try again”

i do not know what this means and I have tried all of the things that’s relevant to my problem.

 

hope you can help me?

 

thanks,

Em 

 

Moderator Edit: Clarified subject

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‎07-05-2020 04:48 - edited ‎10-12-2023 03:01

‎07-05-2020 04:48 - edited ‎10-12-2023 03:01

Hi there @Emh.gitbit, welcome to the Community Forums. Thanks for the details provided in your post about the message on your Versa. I appreciate you've taken the time to follow the tips and recommendations provided in the forums. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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