Hi there @BrenaK, welcome to the Community Forums. Thanks for the details provided in your post, I'll be glad to help you.
Please note that the message about "Data not cleared Sync & Try again" usually appears when you performed a factory reset without before unpairing the device. Usually you should unpair your smartwatch from the Fitbit account and phone's Bluetooth settings and perform the factory reset. To solve this issue follow these steps (some of them you already tried, but let's cover everything):
- Unpair your smartwatch from the Fitbit account
- Unpair your smartwatch from the phone's Bluetooth settings
- Force quit the Fitbit app.
- Turn off the Bluetooth.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth.
- Setup your device again.
- If there is no connection, restart your smartwatch once again.
If you can't get started with your Fitbit device, usually a missing requirement is the cause. Said so, I'd wonder if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?
Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.
Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.
I'd advise to follow the troubleshooting steps provided here: Why can't I set up my Fitbit device?
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