Versa Lite says "Data not cleared Sync & Try again"

[Kspvarma]

When trying to update my versalite with the recent firm ware update,  initially the device stopped syncing with my phone,  and later even after getting synced,  there is this error " data not cleared sync and try again" popping on my watch screen.  Have been suffering with this for past few weeks. 

Very frustrated and have mailed twice to the customer support.  But no action taken.  Worst customer support I have ever come across with. 

Need an immediate resolution. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Kspvarma, welcome to the Community Forums. I'm sorry to hear about your recent experience with the Versa Lite. Thanks for the details provided in your post, I'll be glad to help you.

Please note that the message about "Data not cleared Sync & Try again" usually appears when you performed a factory reset without before unpairing the device. Usually you should unpair your smartwatch from the Fitbit account and phone's Bluetooth settings and perform the factory reset. To solve this issue follow these steps (some of them you already tried, but let's cover everything):

1. Unpair your smartwatch from the Fitbit account
2. Unpair your smartwatch from the phone's Bluetooth settings
3. Force quit the Fitbit app.
4. Turn off the Bluetooth.
5. Shut off your phone and turn it on after 1-2 minutes.
6. Turn on the Bluetooth.
7. Setup your device again.
8. If there is no connection, restart your smartwatch once again. 

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Said so, I'd advise to follow the troubleshooting steps provided here: Why can't I set up my Fitbit device?

If the issue persists, let me know and I will be glad to create a support case on your behalf. We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

[Kspvarma]

I have tried all that trouble shooting again which is mentioned in the
mail. But nothing is working.

Can you look into resolving this ASAP.



Thanks,

K S P Varma

[MarreFitbit]

Hi @Kspvarma, thanks for the update. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.