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Versa Lite screen and heart rate tracking issues

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‎05-06-2020 17:31 - last edited on ‎05-20-2020 06:07 by Fitbit Moderator

‎05-06-2020 17:31 - last edited on ‎05-20-2020 06:07 by Fitbit Moderator

The screen on my Versa Lite only lights up occasionally and does not respond to taps or swipes. The button only works sometimes. It randomly acts like it is updating or restarting and will buzz and display the Fitbit symbol quickly. It intermittently stops tracking my heart rate both at night and during the day. It says it is updated and no new update is available. I’m using a Fitbit clock face.

 

 

Moderator edit: updated subject for clarity

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‎05-20-2020 06:02

‎05-20-2020 06:02

Hi @Mcg88, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the screen and heart rate tracking issues that your Fitbit Versa has experienced, I'd like you to try the troubleshooting steps that are listed in this help article. After this, try the troubleshooting steps that are listed in this help article in order to fix the heart rate tracking issues.

 

Finally, monitor your watch for the next 24 hours and see if the issues get fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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