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Versa Lite screen frozen on clock

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‎07-09-2019 09:49 - last edited on ‎07-11-2019 09:53 by Fitbit Moderator

‎07-09-2019 09:49 - last edited on ‎07-11-2019 09:53 by Fitbit Moderator

Hi, I just got my Versa lite four days ago. Today I noticed it’s froze on the clock screen and won’t let me use anything when I try to swipe. It is syncing with my phone and updating there, but I can’t do anything past the clock screen on the device.

 

 

Moderator edit: updated subject for clarity

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‎07-11-2019 09:52

‎07-11-2019 09:52

@Atuvanpen2006 welcome to our Fitbit Community! I'm sorry for the late response. However, I would like to follow up on the issue that your Versa Lite is experiencing since the screen is frozen and won't let you swipe it.

 

Please restart your Versa Lite as described in this help article. After this, change the clock face to one developed by Fitbit, not a third party clock face and see if the display works properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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