Versa Lite screen frozen

[burne114]

My Versa lite touch screen was not responding. Vibrations stopped working. I tried to factory reset. Now it is stuck at a screen that says data not cleared sync and try again. My phone will not sync to the Fitbit and the app says it cannot find my Fitbit and to retry pairing. This is very frustrating. It is less than a year old. 

Moderator edit: subject for clarity 

[llewsgal]

I’ve also attempted to reset the Fitbit to no avail - cleared the Bluetooth connection and now it finds it and gives me a code but the error message comes up on the app telling me to retry....  doesn’t connect at all and the Red X message continues to appear.  HELP US PLEASE!!!!!

[LiliyaFitbit]

Welcome to the Fitbit Community, @burne114 @llewsgal.

@burne114 I am sorry to hear about the frustration this situation has caused. Thank you for trying to resolve this. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

@llewsgal Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling and appreciate your troubleshooting efforts. I recommend following the complete troubleshooting instructions from this help article: Why can't I update my Fitbit device? For tips to set up your device, see Why can't I set up my Fitbit device?

Let me know how it goes.

[Versaproblems10]

The data not cleared screen happened to me earlier this week and if this is still a problem for you, I would suggest searching Versa Lite shows a "Data not cleared sync & try again" message in the help forums as I found it helpful and managed to fix my problem

[LiliyaFitbit]

It’s good to see you in the community, @Versaproblems10.

Thank you for joining the thread and sharing your experience and solution. I appreciate your time and efforts to help other users. Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!