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Versa Lite screen goes blank and then it shows lines

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‎12-29-2020 15:42 - last edited on ‎01-22-2021 08:18 by Fitbit Moderator

‎12-29-2020 15:42 - last edited on ‎01-22-2021 08:18 by Fitbit Moderator

My watch screen glitches constantly. The screen goes blank and then all you see is lines. I’ve tried resetting the watch but it’s still happening. Any clues on how to fix?? 

Moderator Edit: Clarified subject

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‎01-22-2021 08:22 - edited ‎08-31-2023 09:45

‎01-22-2021 08:22 - edited ‎08-31-2023 09:45

Hi there @Mls38555, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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