help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite screen has hone black

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-26-2020 02:46 - last edited on ‎11-26-2020 06:17 by Fitbit Moderator

‎11-26-2020 02:46 - last edited on ‎11-26-2020 06:17 by Fitbit Moderator

Hi, my Fitbit versa lite screen has gone black, I tried factory settings and putting it on the charger etc but screen is still blank. Any suggestions?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-26-2020 06:17

‎11-26-2020 06:17

Hi @aimeeohxo, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Versa Lite went black and it won't turn on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes