Versa Lite screen is black

[Keadie]

My versa is charged and on , as the green sensor light in the back comes on, but the screen will not turn on. The watch syncs with my phone , but again I've got a dead screen that stays black. I've tried resetting it by holding the button down until it vibrates with no improvement, and also charging overnight.

Please help , this is the second fitbit that I've owned and both have had problems! 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Keadie.

I am sorry to hear your Versa Lite won't turn on. Thanks for trying to resolve this, I totally understand how you are feeling as this is your second device and I am here to help. I appreciate the information that your watch is syncing and it is charged. Since you've tried already to restart the device, I recommend changing a clock face to Fitbit designed one: How do I change the clock face on my Fitbit device? 

Keep me posted on the outcome.  

[Keadie]

Hello,
I have tried changing the watch face, it says it has failed. Like I previously mentioned, my app can see the phone and sync, but the watch screen remains dead. It also normally lasts me 4ish days for battery, but now it gets very low battery with no use in one day.

Kara

[LiliyaFitbit]

Thank you for your reply, @Keadie. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Keadie]

Just an update, Fitbit never did reach out to me and I had to contact them. I chose to use the online chat feature and in the end they are replacing it as there is no fix. It was shipped May 7th apparently, and was supposed to be delivered on May 15th but now the tracking website has no info on it and I still have no delivery. I'll try to update again when/if I receive the new Versa Lite.

[LiliyaFitbit]

Hi @Keadie, thank you for your reply. 

I am sorry to hear our Support team didn't contact you. Due to recent events affecting our operations, our team need more time to respond. Thank you for letting me know that you contacted our Support team via chat and you were sent a replacement unit. I appreciate your time and efforts, thank you for posting the update here. I hope you continue enjoying the Fitbit experience with your new device. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. I'll be around if you need further assistance.