Versa Lite screen not turning on

[Nosnhojyebba]

I charged my Versa light last night as it was out of battery and this afternoon it all of a sudden went blank - no response on the screen - tried holding down the button to restart but no response - the screen occasionally works briefly when I plug it in to charge but as soon as I unplug it it goes blank again - tried shutting down - tried changing the clock face - tried upgrading the software and nothing is working

Moderator edit: updated subject for clarity.

[JuanJoFitbit]

Hi @Nosnhojyebba, welcome to our Fitbit Community! Regarding the charging and screen issues that your Versa Lite has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

I'll also be around if any question arises.