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Versa Lite screen popped out

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‎08-10-2020 10:02 - last edited on ‎08-11-2020 11:58 by Fitbit Moderator

‎08-10-2020 10:02 - last edited on ‎08-11-2020 11:58 by Fitbit Moderator

I just wanted to a post to make others aware. I had seen previous posts on this thread related to this as well.

I had my Versa for 14 months. My screen completely popped out of the watch. It no longer works at all. Because it was 2 months past the warranty Fitbit would not do anything. They would only offer me a discount on a purchase from their website. However, after spending $200 originally, I will not continue to purchase Fitbit products.

 

Had it been an issue from my negligence it would have been different, but I was very careful with my watch.

 

Just wanted to put this out there in case anyone else has an issue.

 

Moderator Edit: Clarified subject

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‎08-11-2020 12:01 - edited ‎09-24-2024 16:44

‎08-11-2020 12:01 - edited ‎09-24-2024 16:44

Hi there @DBM9609, welcome to the Community Forums. We're sorry to hear that your Versa Lite's screen popped out. We understand where your concern is coming from.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

Keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again and or you can check our warranty policies for a better understanding of the information that they provided to you. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

We thank you for being a customer and hope that the discount will help keep you in the Fitbit family. If you have any other questions, please let us know.

Maria | Community Moderator, Fitbit


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‎08-18-2020 21:53

‎08-18-2020 21:53

I have just had the same thing happen to the screen and I cannot remember when I purchased it. I have misplaced the original packaging and receipt. So I guess I will have to to purchase an entirely new one. Greaaaat 🙄😑

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