help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite screen shows a line on the screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-18-2020 14:13 - last edited on ‎05-04-2020 04:36 by Fitbit Moderator

‎04-18-2020 14:13 - last edited on ‎05-04-2020 04:36 by Fitbit Moderator

My screen  comes up with the fitbit symblo with eide line down the side of it.  I have tried the factory reset but have had lick.  Had it less than 6 months. Had anyone ekse had this problem?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-04-2020 04:35

‎05-04-2020 04:35

Hi @Softball1, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the line and symbol that your Versa Lite's screen shows, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

In order to avoid providing the same information, please let us know how the factory reset was performed. In the meantime, try a regular restart. To do so on your device, follow the steps listed in this help article. After this, check out if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes