Versa Lite screen stopped turning on

[Hannah41]

My versa light is less then 6 months old and has been taken good care of. A few nights ago it began turning itself on and off again and buzzing uncontrollably. Since then the screen no longer turns on. The heart rate monitor and buzz for notifications is still working but the screen is constantly black. I read through some suggestions and attempted to reset it but the screen still won’t work. I don’t know what todo about it and I am very heart broken.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Hannah41, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Versa Lite stopped turning on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, make sure to charge your watch completely and see if the screen turns on.

Keep me posted on the outcome.

[Hannah41]

Hi,
I tried todo the factory reset and the Fitbit log never came on and
it never vibrated I put it on the charger all night and the screen is still
not coming on.

[JuanJoFitbit]

Hi @Hannah41, thank you for getting back and trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.