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Versa Lite screen went black - my options

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‎05-28-2020 15:15 - last edited on ‎05-29-2020 14:02 by

‎05-28-2020 15:15 - last edited on ‎05-29-2020 14:02 by

After having my Fitbit versa lite for 24hr before the screen went blue/black from the software upgrade and nothing seems to work my choices are 1. Wait for the issue to be fixed  2.Take it back and get a replacement (hope it doesn’t happen again) 3.get a refund and look at  getting a Apple/Garmin there’s no point of it just sitting on the cupboard doing nothing 

 

 

Moderator edit: subject for clarity

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‎05-29-2020 14:00

‎05-29-2020 14:00

Welcome to the Fitbit Community, @Natankel.

 

I've moved your post to Versa Smartwatches board so we can keep our forums organized.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa Lite screen went blue/black from the software upgrade. I am sorry that you are going through this situation, I totally understand how you are feeling. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

 

You can take a look at this page for more information about the warranty policy.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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