help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite screen went blank

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-07-2020 09:25 - last edited on ‎08-11-2020 14:33 by Fitbit Moderator

‎08-07-2020 09:25 - last edited on ‎08-11-2020 14:33 by Fitbit Moderator

My Versa Lite has just gone blank. Was nearly fully charged and just stopped.

Have tried leaving it, charging it, holding the button in for 10 seconds+. No joy. Help!

 

Moderator Edit: Clarified subject

Best Answer
Labels:
2 REPLIES 2

‎08-11-2020 14:35

‎08-11-2020 14:35

Hi there @PAC2, welcome to the Community Forums. Thanks for the details provided in your post about your Versa Lite's screen behavior. I appreciate you took the time to fix it prior to posting here. 

 

I've seen that you got in touch with our Support Team in regards to this issue and they helped you to get back in business. 😉 

 

Please don't hesitate to let us know if there's anything else we may do for you in the near future. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎08-13-2020 12:59

In response to MarreFitbit

‎08-13-2020 12:59

Hi!!! Awesome support means I have a replacement device now!!

however although it seemed to connect to the app through my phone the app keeps insisting I update the device and it continually seems to fail - the app just goes back to saying update after I run it and my device is just showing the same screen saying I need to download an app to get started, it connects then reverts back to this screen!!!!! Help?

Best Answer
0 Votes