Versa Lite screen went blank

[Den81]

My Versa lite screen has went black, I can’t access anything on it,syncs with app and the app is saying it’s still counting steps, the screen is totally black and it won’t reset 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Den81. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

Please restart your Versa Lite as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Den81]

Hello, I’ve already tried those, my screen is still black nothing on it at all 

[MarreFitbit]

@Den81 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.