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Versa Lite screen won't respond

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‎03-21-2022 13:07 - last edited on ‎03-21-2022 14:57 by Fitbit Moderator

‎03-21-2022 13:07 - last edited on ‎03-21-2022 14:57 by Fitbit Moderator

Hello, I have a Fitbit Versa Lite and I use that with an Apple iPhone SE (1st Gen). This evening the iOS fitbit App said that new firmware was available for my Versa Lite.  So installed that.  Unfortunately, the update didn't work or it broke the screen.  Now my Versa Lite won't display the time, the display is either blank or its a mixture of garbled colours.  Strangely, I scan swipe the screen left, down and up and see the other displays OK, but not the time.  The iOS App says I have version 72.1.19 install on my watch, My Vera Lite was bought June 2020 so not quite two years old.

 

Moderator Edit: Clarified subject

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‎03-21-2022 14:59 - edited ‎01-08-2024 05:09

‎03-21-2022 14:59 - edited ‎01-08-2024 05:09

Hi there, @padgreen59. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite.

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team back so they can continue assisting you.

Have a good day. 

Maria | Community Moderator, Fitbit


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