Versa Lite screen won't stay on longer than a second

[SF76]

Hi!  I have had my Versa Lite for less than 3 months. The touchscreen hasn't been consistently working. Starting last night, the screen would not stay on longer than a second. This morning, it’s constantly resetting itself.  What can I do?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@SF76, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since the screen won't stay on more than a second and it resets by itself.

I'd like you to try a factory reset. To do so on your device, please follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, monitor your watch and see if the issues get fixed.

Keep me posted on the outcome! 😀

[SF76]

Hi there! I do not see a button on the back of my Versa Lite. I have a single side button but the only thing on the back is the light plates and the charging port...

Shaunda
Sent from my iPhone

[JuanJoFitbit]

@SF76, I apologize for the delayed response. However, the back button is the one that is on the left of your watch. The button you mentioned is the one that needs to be held in order to try the steps I shared above.

Let me know how it goes! 😀

[SF76]

Hi there. It didn’t work- touch screen is still unresponsive. It is staying on longer but touch screen isn’t working at all.

Shaunda
Sent from my iPhone

[JuanJoFitbit]

Hi @SF76, due to the recent events, I apologize for the delayed response. However, I appreciate your response.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[cernaplus2]

Hi.  I have a Versa lite and I am having the same issue.  It will not turn on, stay on, the fitbit logo will come up and go away.  Ive tried syncing, having it connected, holding the button.  Its fully charged. UGH so frustrated. the only thing I havent tried is a reset. 

[JuanJoFitbit]

@cernaplus2 Thank you for joining us in this thread. I totally understand how you feel about the display issue that your Versa Lite has experienced. By the way, I appreciate the time spent trying to get it fixed before contacting our forums.

Since you already tried the recommended steps, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.