Versa Lite screen won't swipe

[LCWR]

My versa just stopped. The clock face is there but it won't do anything when I swipe. It is still syncing with the app but I can't do anything with the fitbit. I have only had it for about 2 months. Was considering about getting premium but now what is the point if my fitbit doesn't work. Help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @LCWR, welcome to our Fitbit Community! Regarding the swiping issues that your Versa Lite has experienced, I was able to get in touch with our Support team and was told that they assisted you via chat.

I'm glad to hear that a solution was provided and you will be back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[David_Richmond]

I can't swipe my Versa Lite's screen. I have tried restarting it several times and have changed the screen to a Fitbit screen. Sometimes it will work for a few seconds, but usually it won't do anything.

[Embrown1982]

I am having the same issue with my screen not swiping.  Help please.

[LCWR]

I called service suppprt and they replaced my fitbitSent from my Samsung Galaxy smartphone.