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Versa Lite screen won't turn on

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‎11-08-2021 06:17 - last edited on ‎11-08-2021 08:58 by Fitbit Moderator

‎11-08-2021 06:17 - last edited on ‎11-08-2021 08:58 by Fitbit Moderator

My clock face won’t come on

 

 

Moderator Edit: Clarified subject

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‎11-10-2021 09:27 - edited ‎11-01-2023 18:21

In response to JellyH_20

‎11-10-2021 09:27 - edited ‎11-01-2023 18:21

Hi there, @JellyH_20. Welcome to the Community Forums. 

Since your Fitbit device is getting hot, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

While you reach out to our team, please do not try charging or restarting your watch anymore until you receive assistance from our Support Team. 

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-08-2021 08:58

‎11-08-2021 08:58

Hi there, @Moots. Welcome to the Community Forums. 

 

Please restart your Versa Lite as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-08-2021 14:55

‎11-08-2021 14:55

Hi, I had the same problem and eventually battery went very hot and overheated. 

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‎11-10-2021 09:27 - edited ‎11-01-2023 18:21

In response to JellyH_20

‎11-10-2021 09:27 - edited ‎11-01-2023 18:21

Hi there, @JellyH_20. Welcome to the Community Forums. 

Since your Fitbit device is getting hot, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

While you reach out to our team, please do not try charging or restarting your watch anymore until you receive assistance from our Support Team. 

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes