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Versa Lite screen won't turn on

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‎12-22-2021 08:40 - last edited on ‎12-22-2021 10:13 by Fitbit Moderator

‎12-22-2021 08:40 - last edited on ‎12-22-2021 10:13 by Fitbit Moderator

I’ve tried to re set.. I’ve tried disconnecting from the app and resetting.. it’s charged cause I can see the green light sensors at the bottom but the screen will not turn back on.

 

I’ve even tried to change the clock face to one designed by Fitbit.. I can’t do anything with it on the app now because I can’t re sync it to my phone because the Screen is completely black 

 

Moderator Edit: Clarified subject

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‎12-22-2021 09:33

‎12-22-2021 09:33

Probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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‎12-22-2021 10:15 - edited ‎09-02-2023 06:55

In response to Guy_

‎12-22-2021 10:15 - edited ‎09-02-2023 06:55

Hi there, @Mcneice1990. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

Since you've exhausted all possible troubleshooting steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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