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Versa Lite screen won't turn on

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‎02-02-2020 20:17 - last edited on ‎02-03-2020 03:54 by Fitbit Moderator

‎02-02-2020 20:17 - last edited on ‎02-03-2020 03:54 by Fitbit Moderator

Hi Everyone,

 

I got my Versa Lite - version 1 a couple of days back. It initially worked seamlessly for a period of one day. However, after one day I observed the following things -

  1. Once I start/restart my phone, It works normally for 2 times - I can see the display
  2. However, after that when I do a screen wake - I just see a blank screen
  3. Steps, heart rate are always in sync. This problem is persistent only with the screen

Kindly let me know if there are any steps that I can do to troubleshoot

 

Thanks & regards,

Panini Mokrala

 

 

Moderator edit: updated subject for clarity

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‎02-03-2020 03:48 - edited ‎02-03-2020 03:55

‎02-03-2020 03:48 - edited ‎02-03-2020 03:55

@Panini_Mokrala, welcome to our Fitbit Community! I'm sorry to hear that your Versa Lite screen went blank and won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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