Versa Lite screen won't turn on

[CarlaMThompson]

my versa lite at first wouldn't sync to my phone, and then my phone couldn't connect with it via blue tooth. so, I decided to restart my versa, then i added the fitbit app back onto my phone after deleting it and when I was trying to connect my fitbit it repeatedly kept failing. so I decided to set my versa lite back to factory settings....as another forum said.

Now the versa lite won't even turn on.  This seems like a super defective product and I can't get ahold of the help desk currently.  any help with this?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @CarlaMThompson, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the syncing and screen issues that your Versa Lite experienced, I was appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.