Versa Lite screen won't turn on

[Andremoros]

The screen of my Fitbit versa lite suddenly stopped to work. I was using it since early today, I checked my steps after my morning walk. Came back home it was working. Suddenly I felt it vibrating but the screen is all dark. I tried resetting it, disconnecting the Bluetooth of my phone, and try to connect it again, it says that can find it but when I have to put the numbers that supposed to show on my watch, the screen looks like it’s trying to show something, the watch even vibrates but nothing, still dark. I suspect something is wrong with the screen. Please help 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Andremoros 

Try changing your clock face through the Fitbit App. If that doesn’t work try restarting your watch again as discussed here: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
😉I’m hoping a simple clock face change does the trick. Please let me know

[MarreFitbit]

Hello there, @Andremoros. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. @SunsetRunner Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

Have a good day. 🙂

[Andremoros]

Thanks for reaching out to me. It’s a little bit frustrating because the
solution that I have been offered it’s a discount for a new watch. There is
not any place where I can send my watch to see if the screen can be
replaced or to check it? --

*Lic. Andreína F. Moros Machado.*
*CNP Nº 19.157*

[MarreFitbit · Accepted solution]

@Andremoros I understand how you must be feeling. 

Note that we don't have repair centers in any country where Fitbit devices are sold.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

If you have any other questions, please feel free to contact our Support Team for further assistance.