Versa Lite screen won't turn on

[Sparton1227]

My screen will not turn on at all on my Versa Lite. I’ve never had a problem until now. The watch still syncs and alerts me to messages but I can’t see anything. 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Sparton1227 

I’d try restarting your Versa lite. You won’t lose any of your data doing a restart. Just hold down and press the button on the side of your Versa Lite until you see the Fitbit Logo then release the button. You should feel the Fitbit vibrate indicating it’s completed the restart. 

If the problem continues try changing the clock face going through the Fitbit App.: https://help.fitbit.com/articles/en_US/Help_article/2311.htm. Preferably change it to one made by Fitbit or to your original clock face. 

😃 Hopefully this helps. Please let me know

[MarreFitbit · Accepted solution]

Hi there, @Sparton1227. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. I understand where your concern is coming from. 

As @SunsetRunner has suggested, please restart your Versa Lite as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.