Versa Lite short battery life then white screen

[Rollingmom]

Noticed I’ve had to charge my Versa Lite every other day for the last week. I took it off charger this morning, all was well. Went to check stats about an hour ago and nothing happened. Pressed button on side and got a white screen. I’ve turned off/on several times, per suggestions. Some answers did mention a second button on back...can’t find that button. HELP...I’ve only had it two months. 

[JuanJoFitbit]

@Rollingmom welcome to our Fitbit Community! I'll be glad to assist you with your Fitbit Versa Lite since the battery didn't last as it should and the screen is blank.

Regarding the workaround that you mentioned, I assume that it's a restart. Please follow the restart process as described in this help article.

If your Versa Lite turns on but the battery is still draining fast, please follow the tips that are listed in this help page in order to improve the battery life of your watch.

Keep me posted on the outcome! 

[Rollingmom]

I ended up calling Fitbit last night. Thank you. 

[JuanJoFitbit]

@Rollingmom thank you for getting back! I'm glad to hear that our Support team is taking care of your case. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!