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Versa Lite showing Fitbit logo only

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‎07-30-2020 03:59 - last edited on ‎07-31-2020 17:56 by Fitbit Moderator

‎07-30-2020 03:59 - last edited on ‎07-31-2020 17:56 by Fitbit Moderator

I bought this less than a week ago. Fitbit was counting steps and everything except for the Bingo challenges. I held down the one button on the side and it started a reset. I charged it overnight and now it’s just the Fitbit symbol on the screen. 

 

Moderator Edit: Clarified subject

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‎07-31-2020 17:52 - last edited on ‎09-03-2025 09:19 by Fitbit Moderator

‎07-31-2020 17:52 - last edited on ‎09-03-2025 09:19 by Fitbit Moderator

Hi @Teresaisamazing, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

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