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Versa Lite showing Fitbit logo only

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‎08-15-2020 13:43 - last edited on ‎08-19-2020 17:01 by Fitbit Moderator

‎08-15-2020 13:43 - last edited on ‎08-19-2020 17:01 by Fitbit Moderator

My Versa Lite is stuck on the logo screen.  I can’t turn it off.  It won’t sync, and it is no longer discoverable on Bluetooth.  I’ve had it since December of 2019.  
What a **ahem**.  I ordered it directly from FitBit, not a 3rd party.  I’ve had trouble since the beginning.  Never was able to get texts to my watch, tried getting help, and was pointed back to a help document that didn’t work.  

Moderator Edit: Clarified subject

Moderator Edit: Content - Selling device

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‎08-19-2020 17:00

‎08-19-2020 17:00

Hi @Solvey71, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to restart your Versa Lite to resolve the Fitbit logo on display issue that you're currently experiencing.

 

Let me know if further assistance is needed. 

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