Versa Lite showing message "Data not cleared Sync & Try again"

[loumcg]

I realise this is not the only post about this error but I've tried absolutely everything!! 

Fitbit versa lite is coming up with error "data not cleared sync and try again" 

I've tried... Turning off Bluetooth... Restarting phone... Restarting watch... Repairing watch (thought this was going to work but then the watch wouldn't update... Through the update it kept saying "looking for watch" then would go to 100% for a couple of minutes then back to looking for watch". I was going to try a factory reset but I can't do a single thing with my watch. 

Very frustrating!!.

Any help would be appreciated!

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @loumcg, welcome to the Community Forums. I'm sorry to hear about your Versa Lite's recent behavior. I appreciate you've taking the time to troubleshoot it prior to posting here.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual. 

Let me know if you have any questions present.

[MDDL681]

Same thing is happening to my Versa Lite, I've tried everything and still not updated and still receive the Data not cleared Sync and Try again.  How do you get it to work again.  It's been a week for me trying to get it to update and work and still nothing.

[MarreFitbit]

Hi there @MDDL681, welcome on board. Thanks for the details provided in your post and for your efforts in trying to fix the error message on your Versa Lite.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.