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Versa Lite showing the message "Data not cleared, sync & try again"

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‎12-22-2019 18:03 - last edited on ‎12-23-2019 10:52 by Fitbit Moderator

‎12-22-2019 18:03 - last edited on ‎12-23-2019 10:52 by Fitbit Moderator

I have a brand-new out-of-the-box versa lite edition. I opened it and turned it on and it has a big red x and says data not cleared sync and try again. I have tried factory resetting it I have tried Bluetooth connecting it I have tried everything I cannot get this to work what do I do?!

 

 

Moderator edit: updated subject for clarity

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40 REPLIES 40

‎06-30-2021 07:26

In response to hypnokev77

‎06-30-2021 07:26

Please help me try your fix. We have tried 2 days on phone can't update firmware. We have a laptop. Please email me instructions m_m2005@shaw.ca 

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