Versa Lite shows a "Bonding failed" error, Windows 10 app

[mbnek]

Every time I try to use the Windows 10 app with my Versa Lite, I get the following error message:

"Bonding failed. Restart the app to try again. Bonding is in progress."

I can't restart the app or even close it by clicking the "x" in the upper right hand corner of the window. I need to go to Fitbit icon on the task bar and choose "close window."

When I check "Bluetooth & other devices" in the system settings, it says that the Versa Lite is paired.

Any suggestions?

Moderator edit: format

[EdsonFitbit]

@mbnek Welcome to the Fitbit Community. Sorry for the delayed response.

I'm sorry to hear that you are getting an error when trying to sync your Fitbit Versa Lite. Thank you for the provided information.

To resolve this issue, please follow the next steps:

Go into your computer Settings > Devices (printers, mouse) > Bluetooth.

There you'll find all the devices that are 'connected' to the computer's Bluetooth functionality including your Versa Lite. Please unpair it, then perform a restart to your watch and restart the Fitbit app to force it to pair and connect successfully.

If you have any question, please don't hesitate to contact us back at any time.

[mbnek]

Hi Edson,



Unfortunately, this didn't work. Or, actually, it didn't work the first time
I tried it. Then, after rebooting both the computer and the tracker it
worked for about 5 minutes. Then the Windows 10 App gave me an error message
that it couldn't sync. Then I tried to get it to sync by clicking on the
Versa Lite icon at the upper right. And then I got the same old "Bonding
Failed" message.



There seems to be a real problem with Bluetooth on this tracker. It does
well with my Android phone, but it doesn't work with the Windows 10 app, and
it's very spotty running Spotify through my phone.

[EdsonFitbit]

@mbnek Thanks for your response.

Since the connection with your Android phone works well, the problem might be with the connection through the computer.

In addition to the instructions provided above, you can find some other troubleshooting steps that you can try on this article.

Please let us know if you need further assistance.

[OldTimeFiddler]

It is over  a year later, and the same problem is happening. I get the same message whether I use the Windows10 App or using the FitBit Connect Web Page. The Web Page lists my new Versa2, and it says update is available. When I try to update through the app or through the web page I get the same error message.

What is up and why has FitBit not fixed this bug in over a year? Not good customer service.