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Versa Lite shows a "Data not cleared" message

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‎04-07-2020 08:04 - last edited on ‎04-22-2020 04:37 by Fitbit Moderator

‎04-07-2020 08:04 - last edited on ‎04-22-2020 04:37 by Fitbit Moderator

Just started receiving this two days ago after the sync was interrupted while putting the Versa lite on the charger.

 

What i have tried so far:

  • Removed the device from the app and it re-adds it automatically
  • Removed the Versa Lite from the phones Bluetooth device list
  • Powered off both phone and Fitbit device.

Looking for any other ideas please

 

 

Moderator edit: updated subject for clarity

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‎04-22-2020 04:36

‎04-22-2020 04:36

Hi @Draaga, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'd like to follow up and help you with your Versa Lite since it shows a "Data not cleared Sync and Try again" message. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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