Versa Lite shows a "Data not cleared sync & try again" messaage

[Basetiger19]

My fit bit versa lite is showing a red X and the message: Data not cleared Sync & try again message. I cant get passed this screen. It wont sync when in the app either shows a red exclamation point. I have deleted the Fitbit app on my phone and unpaired it from bluetooth. I'm on a Samsung s9.

Moderator edit: merged reply

[Kolodyr]

My started working again not sure how.

[Colliefit]

I have tried all of the suggestions to reset fitbit versa 2 that are listed in these forums and the data not cleared sync & try again continues to appear. It is stuck on that one screen. Thanks for any help. Can't contact customer support since I don't use twitter. 

[tracwynn]

I just sis a live chat with customer service and then the rest was done by email 

Sent from Yahoo Mail on Android

[Colliefit]

Thank you

[Shanny333]

Thank you,  it worked!! 

For those having trouble with the steps:

Put watch on charge

Delete from bluetooth

Delete device  off app

Re-add device

*do all this on the charge* 

Update tracker

And voila 🙂

[lisdel64321]

My watch was working until I had to reset my phone. I lost the the sync on the watch and it will not sync. I tried everything uninstalling the apps reloading the apps. Nothing I shut down the watch now I have a x and data not cleared and to sync and try again I have still not synced... Nothing i'm doing is working. can some one call me a talk me through it..   

Moderator edit: personal info removed

[chuckiesue]

I am having the same problem!!  Help!!

[lovers323]

How exactly can I do this when the **ahem** Versa comes back to this screen after rebooting?  Seriously... I've owned almost every Fitbit since Flex. Check my device history. Almost every one has gone toes up right ouside of the  warranty period, and like a dumbass, I kept buying them.  Well, no longer.   I'm done.  I'm going to Garmin.  They got hacked and their **ahem** still works.  What's your excuse?

Oh... thanks for getting rid of email support too.

Stop gaslighting your users by telling them "this will solve your issue" and completely blowing them off when they say it doesn't work.

Moderator edit: merged reply

[kiwisi1]

wow thanks.. seems to be working again.... i'm getting sick of this versa lite always playing up.. i'm not happy with this product and fitbit doesn't care... again thanks

[lovers323]

After trying to factory rest my Android-tethered Versa last week, I too got the dreaded "Data not cleared sync & try again" message. After fuming about have to eat another $200 from FitBit, I tried something wild.  I happen to have my personal Android phone, and an on-call iPhone.  I was able to connect my Versa to my iPhone.  It was a little touch and go, as it seemed to hang once or twice, but it eventually worked.  Now I will try unpairing my backup Charge 3 from my Android and migrating my Versa back to my Android.  It seems to work except that I cannot install any of my previously purchased clock faces.

I'm still going to switch to Garmin.

[William80]

Data not cleared, Sync and try again.

[Trayze13]

Hasn't worked with my Fitbit versa lite. Also switches itself off, comes back on with same issues. Force stopped app, restarted phone, unistalled app, reinstalled, downloaded again still same issues and now this error message. Sent DM on Twitter.

[Angieb831]

didn't work for me

[MinnSteve]

Didn’t work for me, unfortunately. 

[lovers323]

If you have another device you can sync to, do that. I paired with my work
iphone, dod the reset a few times and it worked

[MinnSteve]

Thanks. I tried pairing with iPad. Downloaded app to iPad but iPad will not pick up bt either. Tried reset a few times and tried to set up on app a few times all to no avail.

[BeachRunner2020]

I am having the same issue

Moderator edit: personal info removed

[MinnSteve]

Sorry to hear that. I have to report that this morning my Ionic is working. No more red X. I don’t know what happened overnight. I wish I could report to everyone how it happened, but I don’t know. I had the red x for two days and it was a brand New Ionic. I bought a new Ionic Because my old one had the red x problem, and I spent more than a trivial amount of time trying to get it fixed. Good luck everyone. I think the best thing to do is to call the support number, which is what I had planned to do this am.

[bourbonchase]

That fixed the problem for me!  Thank you so much.  I did just want to add that I did not have to remove the app from my phone and reinstall.  I just repaired Versa 2 to phone in bluetooth settings.  I was given a message that said I already had a device paired and did I have another.  I answered yes and all seems well.  My Fitbit is charging and now shows all info.on screen again.  Thank you again for sharing this fix.

Moderator edit: personal info removed

[Quirk2102]

Good solution.

How did you remove the device?

Also, when trying, and setting up the device again, it tells me that the email address is already assigned.

How do you get around this?

Thanks