Versa Lite shows a "This app requires the internet permission to be granted” message

[Mandy3117]

Home screen on the Versa lite says: This app requires the 'Internet' permission to be granted. I have already paired the watch with my ohone.  I have restarted the app and the watch. I have searched the settings and restarted my Bluetooth and wifi.  I also unpaired my watch and phone and re-paired it. The watch and my phone are not actually pairing with each other.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Mandy3117, welcome to the Community Forums. Thanks for trying to troubleshoot this issue with your Versa Lite before reaching out. 

Were you able to pair your Versa Lite to your phone again? If not yet, please try the steps below:

1. If you've removed the Versa Lite from your Fitbit account, please make sure to also remove it from your phone's Bluetooth settings.
2. Restart your Versa Lite.
3. Turn off other Bluetooth connections when not in use (I'd shut off the other phones to avoid Bluetooth interference of any kind).
4. Plug it into the charging cable and open the Fitbit app.
5. Log into your Fitbit account in your new phone.
6. Setup your Versa Lite

Regarding the error message on your watch, if you keep receiving it after paring the Versa Lite with your phone, please try changing the current clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 

Keep in mind that with clock faces that need Wi-Fi you need to be within the Wi-Fi range in order for them to work. However, I'd recommend taking a look at this help article Why won't my Fitbit watch connect to Wi-Fi?