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Versa Lite shows a red X and can't sync

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‎02-20-2020 12:51 - last edited on ‎02-20-2020 16:40 by Fitbit Moderator

‎02-20-2020 12:51 - last edited on ‎02-20-2020 16:40 by Fitbit Moderator

I've done literally everything other posts suggested and nothing is working. I even tried to do a factory reset but the message doesn't go away. I've had my versa lite about 5-6 months.

 

Moderator edit: updated subject for clarity

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‎02-20-2020 15:32

‎02-20-2020 15:32

Hi @MandaM  I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-20-2020 17:37

In response to NellyG

‎02-20-2020 17:37

Hi @MandaM. Welcome to the Community Forums. @NellyG, it's always great to see you around and thanks for the heads up!

 

@MandaM, thanks for your efforts while troubleshooting your Versa Lite. This shouldn't be happening and since the red X keeps appearing on the screen, I've requested a case on your behalf so our Support team can give you a hand. They'll assist you via email, so make sure to check your inbox.

 

If you have another question, let me know.

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