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Versa Lite shows a red circle with an "X" in it

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‎08-23-2019 09:19 - last edited on ‎08-24-2019 04:56 by Fitbit Moderator

‎08-23-2019 09:19 - last edited on ‎08-24-2019 04:56 by Fitbit Moderator

when I did try to reset I ended up with a red circle and x inside. it says data not cleared to syn it but nothing happens. won't go to settings help.

 

 

Moderator edit: updated subject for clarity

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‎08-24-2019 04:55 - edited ‎08-24-2019 04:56

‎08-24-2019 04:55 - edited ‎08-24-2019 04:56

@barb-s welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it's displaying a red circle with an "X" inside. By the way, thank you for trying a reset before contacting our forums.

 

In order to avoid any confusion on my end, I'd like to know how the reset was performed.

 

In the meantime, try a regular restart as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-24-2019 08:53 - last edited on ‎08-26-2019 10:04 by Fitbit Moderator

In response to JuanJoFitbit

‎08-24-2019 08:53 - last edited on ‎08-26-2019 10:04 by Fitbit Moderator

did it on computer dashboard

 

have one button on l side of watch

 

 

moderator edit: merged reply

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‎08-26-2019 10:09

In response to barb-s

‎08-26-2019 10:09

@barb-s I'm sorry for the late response. However, regarding the red circle that your Versa showed, I was able to get in touch with our Support team and was told that they assisted you via chat.

 

Don't hesitate to get back if you need further assistance! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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