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Versa Lite shows an "X" on the display

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‎08-23-2019 16:04 - last edited on ‎08-24-2019 10:33 by Fitbit Moderator

‎08-23-2019 16:04 - last edited on ‎08-24-2019 10:33 by Fitbit Moderator

I now have a message on the screen saying this app requires the internet permission to be granted. It has a X to cancel but nothing happens when pushed it appeared for no reason last night have tried reinstalling the app on my phone and resetting the fitbit.

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎08-24-2019 10:32

‎08-24-2019 10:32

@Belcha Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it shows a message stating that the app requires Internet permission even though you have re-installed the Fitbit app.

 

Please let me know what is the brand and model of your phone.

 

In the meantime, try the setup process as described in this help article and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-24-2019 14:36

In response to JuanJoFitbit

‎08-24-2019 14:36

It is a Vodafone e9
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‎08-24-2019 15:11

In response to JuanJoFitbit

‎08-24-2019 15:11

I have the same issue, I have followed the advice from other threads without success. Please advise. 

 

My phone is a wa 

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‎08-24-2019 15:12

In response to Plans

‎08-24-2019 15:12

My phone is a Huawei Pro 20 

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