Versa Lite shows "Data not cleared"

[maryb5000]

Yes. I got a virus on my Fitbit Versa Lite. It saw to retry update. I’ve tried many times without success. No other device was affected. No help with messages 

Moderator edit: updated subject for clarity

[Rich_Laue]

@maryb5000 the virus is actually on your Versa Tracker? Or is it on your computer or phone? 

[maryb5000]

It is in my Fitbit. Happened when updating. Worked fun prior to update attempt.

I’m trying to send a picture 

[maryb5000]

 

[Rich_Laue]

That is not a virus @maryb5000 but some requested process not completed. 

I did a quick search of the versa board and found several posts that have solution. Including this and this one.

The common points seem to be a restart and setup the Versa as if it is a new device. 

I've also moved your Versa question out of the Flex board. 

[maryb5000]

I have tried that a few times. I was also told it was completed by a Fitbit staffer.

I will try it again. 
This is my 3rd type of Fitbit device. I have owned a Fitbit about 15 years. This is very disappointing as is the responses. 

[maryb5000]

Oops a typo I’ve had Fitbit 5 years. 

[LizzyFitbit]

Hi @maryb5000. Welcome to the Forums. @Rich_Laue, great to see you here and thanks for your big help!

@maryb5000, thanks for the picture and your efforts while working on your watch. As our friend @Rich_Laue mentioned, the message displayed on your Versa Lite's is expected to see it when your watch needs to be set up or updated. I understand how you're feeling about this process and since the suggestions posted in this thread didn't help, may I know if you've a Windows 10 computer with built Bluetooth? I'm asking this as we have a different process that may work to get your Versa Lite updated and working again. In case you have access to one, please follow these steps in the given order:

1. Go to this link and download the Fitbit app on your Windows 10 computer.
2. Put your Versa Lite on the charging cradle, and plug the other end of the charging cable into your computer.
3. Once the installation is completed, open the Fitbit app.
4. Click Dashboard > Account > Help > Turn on USB Recovery.
5. The device will take a few minutes to update. You'll know when it finishes as the welcome screen will appear on the Versa Lite's screen.

If the issue persists, try the steps described in this help article under Ionic & Versa series > Instructions for installing Windows 10 Driver.

I'll be around, keep me posted.

[maryb5000]

I have no idea what I’m doing. Nothing works. Seems to take hours to update then stops

[LizzyFitbit]

Hi @maryb5000. I'm glad to see you here again and I'm sorry for the delay.

Thanks for trying the steps posted above. You did a good job while working on your Versa Lite and I'm sorry that the issue persists. I've checked your details with our Support team and apparently you've a case created with them. They'll continue providing you with assistance via email, so make sure to check your inbox.

I'll be around if you need anything else.

[Sabu_fb]

I have the similar issue. Has this been resolved 

[Rich_Laue]

Doing a search of the Versa board shows that some resolved this issue burping a factory reset. 

[Nooraji]

Worked perfectly 

[8038]

I have followed all the steps listed and my fitbit Versa Lite still only shows the X and data not cleared.  What else can I do to get my watch working again?